Welcome to the Rack Outfitters Website.
References to Rack Outfitters herein refer to Rack Outfitters, LLC. Rack Outfitters is a registered trademark, United States Patent and Trademark Office Ser. No. 78-734-799, (U.S. CLS. 100, 101, and 102). The mark consists of standard characters without claim to any particular font, size, style or color. All rights reserved.
Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.
Disclaimers and Limitation of Liability
By using the Rack Outfitters Web site, you expressly agree that use of the Rack Outfitters Web site is at your sole risk. The Rack Outfitters Web site is provided on an "AS IS" and "as available" basis. Neither Rack Outfitters nor its affiliates, subsidiaries or designees nor each of their respective owners, officers, directors, staff, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the Rack Outfitters Web site will be uninterrupted or error-free. Neither Rack Outfitters nor its Associates warrant the accuracy, integrity or completeness of the content provided on the Rack Outfitters Web site or the products or services offered for sale on the Rack Outfitters Web site. Further, Rack Outfitters makes no representation that content provided on the Rack Outfitters Web site is applicable to, or appropriate for use in, locations outside of the United States. Rack Outfitters and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by Rack Outfitters or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.
Under no circumstances shall Rack Outfitters or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Rack Outfitters Web site, including but not limited to reliance by you on any information obtained from the Rack Outfitters Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Rack Outfitters has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Rack Outfitters Web site. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Intended for Users Over 13
The Rack Outfitters Web site is intended for use by individuals 13 years of age or older. The Rack Outfitters Web site is not directed for use by children under the age of 13. Users under the age of 13 should get the assistance of a parent or guardian to use this site.
The Rack Outfitters Web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.
Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Rack Outfitters reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Rack Outfitters will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Rack Outfitters' Return Policy.
Online prices and selection generally match those in our stores, but may vary. Prices and offers are subject to change.
Sales Tax Policy
Rack Outfitters collects and remits sales tax as required by U.S. law, for transactions in our stores and on RackOutfitters.com. If you're a tax-exempt entity, you can take advantage of tax-exempt status for applicable store purchases. Rack Outfitters will also gladly assist you with placing a tax-exempt order. Please call 1-866-441-7225. Rack Outfitters reserves the right not to sell to resellers.
Paying for Your Order
You may pay for your orders with major credit cards issued in the United States of America. Currently, we accept Visa®, MasterCard®, American Express® and Discover® Card. Generally, credit and debit card are not charged until we either ship the item(s) to you or confirm store availability (at which time you will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges). However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information.
Validating Your Web or Phone Order
After you place an order using our shopping cart or with Rack Outfitters staff by phone, a confirmation email will be sent to the email address provided. The email will contain order and shipping details. Call center agents listen closely to gather information accurately, however, the translation between people can inherently lead to errors. You are obligated to verify the confirmation email to insure accurate order fulfilment and delivery of your order. If the confirmation email is not received within five minutes from the time an order is submitted it is your obligation to contact Rack Outfitters to verify your email address and have the confirmation resent.
Rack Outfitters will check the order information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Rack Outfitters Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.
All sales made through the Rack Outfitters Web site are subject to Rack Outfitters' return policy. For a complete explanation of the return policy, please see Returns + Warranties in our Customer Service section.
We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.
Order Limitations/Limited Quantities
Rack Outfitters may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. Rack Outfitters also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same Rack Outfitters Web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. Rack Outfitters reserves the right to limit or prohibit sales to dealers.
All orders placed on this site are subject to product availability and will be shipped according to Rack Outfitters' shipping policies. In the rare event that your order never arrives, notification of lost items must be received within 60 days from receipt of the shipping confirmation e-mail. Please review the Shipping + Tracking page in our Customer Service section for additional information on shipping times, rates and policies.
Termination of Use
Rack Outfitters may, in its sole discretion, terminate your account or your use of the Rack Outfitters Web site at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. Rack Outfitters reserves the right to change, suspend or discontinue all or any aspects of the Rack Outfitters Web site at any time without prior notice.