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Fast, FREE shipping on EVERYTHING, most orders ship same or next business day.

Shipping

Rack Outfitters ships most items from Austin, Texas to residential and commercial addresses within the contiguous United States (as shown below).  We do not ship to APO/FPO/PO Boxes.

We via ship UPS within the contiguous USA

Time-In-Transit

The map above displays the UPS Ground transit days which do not include the pickup day, weekends or observed holidays.  For the most accurate time-in-transit information visit the UPS Time-in-Transit page.


Fast Shipping

Most orders ship same day when placed by 3PM central time on business days.  If your order is not schedule to ship within one business day we will contact you with expected ship date.  


Rates

Fast, free shipping on everything that we can ship.  Most items ship UPS Ground, however, some small items may ship USPS Priority Mail.  For UPS 3-Day, 2-Day and Next Day, add products to the cart and click "Estimate Shipping" the system will list these ship methods and rates.


Oversized Freight Shipments

We offer free freight shipping on many oversized products.  Some oversized products are only offered for in-store sales cannot be shipped, see the product's description page for details.  For important freight delivery information see Freight Delivery Terms and Conditions [+]


Tracking

Your tracking information is automatically sent to the email address provided at login or checkout.  Typically, the tracking number will be active with the carrier the same or next business day at 5PM CT.


Delivery

Signature is required on some orders. UPS My Choice [+] allows the addressee to sign online for eligible packages before a scheduled delivery.

If you’ve already missed a delivery, you can sign the back of your UPS notice and place it back where the driver left it.

Redirects using UPS My Choice services or UPS customer service is not an option, contact us if an address change is required after the order is submitted.


Damage

Email a description of the affected part using the name and part number from instruction sheet. Include a photo of the damage if at all possible, this can speed the resolution greatly.  Keep all packaging until damage claim is resolved.

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Let our rack specialists help get you outfitted

We’ll follow up with you via email or phone, usually the same or next business day.

The perfect fit starts with vehicle details

Vehicle Details:
Any additional VEHICLE details that my apply?

What do you want to carry?

Bikes
Watersport
Snowsport
Cargo
Off Road
Any additional GEAR details that may apply?

Where on the vehicle do you want to carry your gear?

Factory Crossbars
Aftermarket Crossbars
Truck Bed
Truck/Hatch
2" Hitch
1-1/4" Hitch
Spare Tire

Special conditions for us to consider

Any concerns of loading, transporting or securing gear on the vehicle?

Your contact information