Rack Outfitters ships most items from Austin, Texas to residential and commercial addresses within the contiguous United States (as shown below). We do not ship to APO/FPO/PO Boxes.
Some items ship direct from our manufacture partners. Use the map below to deterimine ship time from Rhino-Rack located in Aurora, Colorado.
The map above displays the UPS Ground transit days which do not include the pickup day, weekends or observed holidays. For the most accurate time-in-transit information visit the UPS Time-in-Transit page.
Most orders ship same day when placed by 3PM central time on business days. If your order is not schedule to ship within one business day we will contact you with expected ship date.
If we unexpectedly run out of stock, we will scramble to find the item through any source available and get it to you. We well do our best to make your buying experiance from us as seemless and simple as possible.
Fast, free shipping on EVERYTHING. Most items ship UPS Ground, however, some small items may ship USPS Priority Mail. For UPS 3-Day, 2-Day and Next Day, add products to the cart and click "Estimate Shipping" the system will list these ship methods and rates.
Each cargo box has an individual freight charge shown on each product's detail page. To insure we meet your cargo box purchase and delivery expectations please review the terms & conditions.
Your tracking information is automatically sent to the email address provided at login or checkout. Typically, the tracking number will be active with UPS the same or next business day at 5PM CT.
Credit card holder's signature may be required upon delivery for order totals over $200.
Email a description of the affected part using the name and part number from instruction sheet. Include a photo of the damage if at all possible, this can speed the resolution greatly.