Rack Outfitters ships most items from Austin, Texas to residential and commercial addresses within the contiguous United States (as shown below). We do not ship to APO/FPO/PO Boxes.
Some items ship direct from our manufacture partners. Use the map below to deterimine ship time from Rhino-Rack located in Aurora, Colorado.
The map above displays the UPS Ground transit days which do not include the pickup day, weekends or observed holidays. For the most accurate time-in-transit information visit the UPS Time-in-Transit page.
Most orders ship same day when placed by 3PM central time on business days. If your order is not schedule to ship within one business day we will contact you with expected ship date.
Fast, free shipping on everything that we can ship. Most items ship UPS Ground, however, some small items may ship USPS Priority Mail. For UPS 3-Day, 2-Day and Next Day, add products to the cart and click "Estimate Shipping" the system will list these ship methods and rates.
Select cargo boxes are available for free freight shipment, items showing "In Store Only" are not shipable. To insure we meet your cargo box purchase and delivery expectations please review the terms & conditions.
Your tracking information is automatically sent to the email address provided at login or checkout. Typically, the tracking number will be active with UPS or USPS the same or next business day at 5PM CT.
Rack Outfitters does not allow for delivery redirects using UPS My Choice services or UPS customer service, contact us if an address change is required after the order is submitted. Credit card holder's signature may be required upon delivery for order totals over $200.
Email a description of the affected part using the name and part number from instruction sheet. Include a photo of the damage if at all possible, this can speed the resolution greatly.