Shipping

Rack Outfitters (by Rack Attack) ships most items from Austin, Texas to residential and commercial addresses within the contiguous United States (as shown below).  We do not ship to APO/FPO/PO Boxes.

Time-In-Transit

The map above displays the UPS transit days which do not include the pickup day, weekends or observed holidays.  For the most accurate time-in-transit information visit the UPS Time-in-Transit [+] page.  Transit times are UPS estimates and are no guarantee or promise of a specific date of delivery.

Fast Shipping

Most orders ship same day when placed by 3PM central time on business days.  If your order is not schedule to ship within one business day we will contact you with expected ship date.  

Rates

Fast, free shipping on everything that we offer for shipment.  We use UPS Ground shipping for all orders, no expedited delivery options are available.  For time sensitive situations, confirm time-in-transit prior to submitting an order.  Transit times are UPS estimates and are no guarantee or promise of a specific date of delivery.

Oversized Freight Shipments

We offer free freight shipping on many oversized products.  Some oversized products are only offered for in-store sales cannot be shipped, see the product's description page for details.  For important freight delivery information see Freight Delivery Terms and Conditions [+]

Tracking

Your tracking information is automatically sent to the email address provided at login or checkout.  Typically, the tracking number will be active with the carrier the same or next business day at 5PM CT.

Delivery

Signature is required on some orders. UPS My Choice [+] allows the addressee to sign online for eligible packages before a scheduled delivery.  If you’ve already missed a delivery, you can sign the back of your UPS notice and place it back where the driver left it.  Redirects using UPS My Choice services or UPS customer service is not an option, contact us if an address change is required after the order is submitted.

Damage

Email a description of the affected part using the name and part number from instruction sheet. Include a photo of the damage if at all possible, this can speed the resolution greatly.  Keep all packaging until damage claim is resolved.

Order Edit/Cancelation Requests

We make every effort to be as accommodating as possible, however, orders typically begin processing for shipping shortly after submitting, which may not allow for edits or cancelations.

To request an edit or cancelation, please reply to your order confirmation with your request. A request is not guaranteed. 

Actual UPS shipping and per box redirect charges incured by Rack Outfitters for buyer canceled or refused deliveries are deducted from refund.