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- Top-Rated Internet Retailer Since 2002

- Checkout with PayPal, Apple Pay or our 100% SECURE checkout.

- Get FREE shipping on EVERYTHING (contiguous USA)

- No SALES TAX on ANYTHING (outside of Texas)

- 30 DAY RETURNS and NO RETURN FEES (others charge 10-20%)


NO HASSLE 30-Day Returns

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You may return most new items within 30 days of delivery for a full refund.  Items shipped between November 1st and December 31st can be returned until January 31st.

1. Returns accepted within 30 days of original delivery date.
2. 100% refund given on unused product returned undamaged.
3. Shipping charges are nonrefundable.
4. Refund issued to the original form of payment.
5. Use form below to contact us for RMA # and to confirm return address

Freight Shipments are subject to special terms [+]

Frequently Asked Questions

Q: What is an RMA number?
A: RMA stands for return merchandise authorization, it is a number assigned to your return to ensure a prompt refund.  Along with the number, the appropriate return address is provided which may be different from where the product was originally shipped.

Q: I installed the rack and it's not what I expected, can it still be returned?
A: Yes, but only if the item is resellable as new, carefully disassemble the rack and repackaged as it was delivered.

Q: How long will it take for my refund to be processed once received?
A: Usually within 1 or 2 business days, items that have been opened may require extra time to inspect before a refund is issued.

Q: Can you provide a return shipping label?
A: Due to logistical constraints, we can not provide return shipping labels, we suggest using a local UPS store or

Q: You guys did a good job packing the rack, I don't think I can repack it as good, what should I do?
A: Take advantage of your local UPS Store [+] they will pack and ship, ensuring the items will be returned undamaged.

Q: Why do I have to send an email to get the RMA number and return address?
A: The correct return address with the RMA ensures that your refund is processed.  

Q: What if I refuse delivery of my order or send it back to the return address on the shipping label?
A: Refused orders or returns without a return authorization will incur added administrative and shipper costs, which must be deducted from the refund.

Q: What if I can't use something I purchase from Rack Outfitters but it's been longer than 30 days since it was delivered?
A: Returns are costly to merchants, to keep our prices low, we can not accept returns beyond 30 days.  Use CraigsList or Ebay to sell an item.


Returns and exchanges are handled as separate transactions.
1. Return the item according to our return procedure.
2. Place a new order at your convenience

Shipping Damage

Save all packaging and have product available for carrier inspection. Claims cover the specific damaged part, not necessarily the entire product.
1. Email a description of the damage, using part number or part name from manual.
2. Email a photo of the damaged part, this will greatly speed resolution of a damage claim.
3. Further details and instructions will be provided after the initial information is reviewed.

Missing Part

1. Identify the part on the product manual by name and part number.
2. Email your order number along with the missing part details.
3. The replacement part will be shipped from our stock if possible or direct from the manufacturer.
4. We service addresses in the contiguous US only.


Defective parts, not necessarily the entire product can be claimed.
1. Email a description of the defect, using part number or part name from manual.
2. Email a photo of the defective part, this will greatly speed resolution of a warranty claim.
3. Further details and instructions will be provided after the initial information is reviewed.
4. We service addresses in the contiguous US only.


Complete our online inquiry form below.

   Full Name
*  Email Address
   Company Name
   Phone Number
   Order Number
   RMA Number
*  Details
*  Captcha Check

Please copy the characters from the image into the text field below. Doing this helps us prevent automated submissions.

Store Location

Rack specialists since 2002, our staff has the hands-on experience to help you choose the best solution for your vehicle and activities. Our goal is to make it easy and fun to get outfitted.

HQ, Warehouse, Showroom and Service Center

6006 E Ben White Blvd #300
Austin, TX 78741

Phone Numbers
Austin: 512-441-RACK (7225) We serve the contiguous USA
Toll Free: 866-441-RACK (7225) We serve the contiguous USA


Store/Phone Hours:
Monday - Saturday 10AM-6PM CT

Closed These Holidays
Thanksgiving Day
Christmas Eve
Christmas Day
New Years Eve 
New Years Day

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The perfect fit starts with vehicle details

Vehicle Details:
Any additional VEHICLE details that my apply?

What do you want to carry?

Off Road
Any additional GEAR details that may apply?

Where on the vehicle do you want to carry your gear?

Factory Crossbars
Aftermarket Crossbars
Truck Bed
2" Hitch
1-1/4" Hitch
Spare Tire

Special conditions for us to consider

Any concerns of loading, transporting or securing gear on the vehicle?

Your contact information