Returns

Ship return items in new condition within 30 days of delivery to:

Rack Outfitters / Rack Attack Austin - Return ###### (###### = Order Number)
6006 E Ben White Blvd
Ste 300
Austin, TX 78741

Frequently Asked Questions

Q: I opened the box and packaging, can the item still be considered new and be returned?
A: Yes, if the items show no signs of use, wear, marring, scratches, etc, and all original product packaging is returned in new condition.

Q: I installed the rack and it's not what I expected, can it still be returned?
A: Yes, if the items show no signs of use, wear, marring, scratches, etc, and all original product packaging is returned in new condition.

Q: The product was used and it did not perform as expected, can I return it?
A: We do not accept used returns, though we invite your product feedback.

Q: How long will it take for my refund to be processed once received?
A: Usually within 1 or 2 business days, items that have been opened may require extra time to inspect before a refund is issued.

Q: Will you issue the refund to another form of payment?
A: For credit card holder security, refunds are applied to the original form of payment only.

Q: Can you provide a return shipping label?
A: Due to logistical constraints, we can not provide return shipping labels, we suggest using a local UPS store or UPS.com

Q: I don't think I can repack the return as it was delivered, what should I do?
A: Take advantage of your local UPS Store [+] they will pack and ship, ensuring the items will be returned undamaged. 

Q: Can I return an item even if it has been longer than 30 days since it was delivered?
A: We have a 15 day grace period, beyond 45 days we will not accept a return.

Exchanges

Returns and exchanges are handled as separate transactions.
1. Return the item according to our return procedure.
2. Place a new order at your convenience

Shipping Damage

Save all packaging and have product available for carrier inspection. Claims cover the specific damaged part, not necessarily the entire product.
1. Email a description of the damage, using part number or part name from manual.
2. Email a photo of the damaged part, this will greatly speed resolution of a damage claim.
3. Further details and instructions will be provided after the initial information is reviewed.

Missing Part

1. Identify the part on the product manual by name and part number.
2. Email your order number along with the missing part details.
3. The replacement part will be shipped from our stock if possible or direct from the manufacturer.
4. We service addresses in the contiguous US only.

Warranties

Generally, manufacture's warranties cover defective parts, not necessarily the entire product can be claimed.

   THULE Warranty Form [+]      YAKIMA Warranty Form [+]     RHINO-RACK Warranty Form [+]

All other brands:

1. Email a description of the defect, using part number or part name from manual.
2. Email a photo of the defective part, this will greatly speed resolution of a warranty claim.
3. Further details and instructions will be provided after the initial information is reviewed.
4. We service addresses in the contiguous US only.