Returns
All items must be returned within 30 days of delivery date in new condition.  Outbound shipping charge is not refunded.  10% is deducted from the refund of orders that received free shipping.  Refund is issued to the original form of payment.  Cargo boxes are subject to special terms.  Send to the address below, include your order number. 

Rack Outfitters - Returns
Order #
2300 South Lamar, Ste 106
Austin, TX 78704

Exchanges
Returns and exchanges are handled as separate transactions.
1. Return the item according to our return procedure.
2. Place a new order at your convenience

Shipping Damage
Save all packaging and have product available for carrier inspection. Claims cover the specific damaged part, not necessarily the entire product.
1. Email a description of the damage, using part number or part name from manual.
2. Email a photo of the damaged part, this will greatly speed resolution of a damage claim.
3. Further details and instructions will be provided after the initial information is reviewed.

Missing Part
1. Identify the part on the product manual by name and part number.
2. Email your order number along with the missing part details.
3. The replacement part will be shipped from our stock if possible or direct from the manufacturer.

Warranties
Defective parts, not necessarily the entire product can be claimed.
1. Email a description of the defect, using part number or part name from manual.
2. Email a photo of the defective part, this will greatly speed resolution of a warranty claim.
3. Further details and instructions will be provided after the initial information is reviewed.