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Order Online or Call Toll Free 866-441-7225 We serve the contiguous USA

Rack Categories

Returns


1. Returns accepted within 30 days of original delivery date.
2. 100% refund given on unused product returned undamaged.
3. Shipping charges are nonrefundable.
4. Refund issued to the original form of payment.
5. Contact us for RMA # and to confirm return address

Cargo boxes subject to special terms Opens in New Window


Exchanges

Returns and exchanges are handled as separate transactions.
1. Return the item according to our return procedure.
2. Place a new order at your convenience


Shipping Damage

Save all packaging and have product available for carrier inspection. Claims cover the specific damaged part, not necessarily the entire product.
1. Email a description of the damage, using part number or part name from manual.
2. Email a photo of the damaged part, this will greatly speed resolution of a damage claim.
3. Further details and instructions will be provided after the initial information is reviewed.


Missing Part

1. Identify the part on the product manual by name and part number.
2. Email your order number along with the missing part details.
3. The replacement part will be shipped from our stock if possible or direct from the manufacturer.
4. We service addresses in the contiguous US only.


Warranties

Defective parts, not necessarily the entire product can be claimed.
1. Email a description of the defect, using part number or part name from manual.
2. Email a photo of the defective part, this will greatly speed resolution of a warranty claim.
3. Further details and instructions will be provided after the initial information is reviewed.
4. We service addresses in the contiguous US only.